Rules for Sitters

Once a sitter has passed our vetting procedure they are given induction training. This covers health and safety in the home and with animals and also the rules under which all sitters have to work. At the end of the training every sitter leaves with their own copy of the sitters manual, which they are expected to take with them on each assignment. The following are the main rules under which all sitters operate:

1) No person is allowed into the house unless it has previously been agreed with the client and this includes people claiming to be relatives. The only exception is for an approved contractor or professional carrying out an emergency repair when the sitter will check with Head Office before allowing them access.

2) The sitter must never divulge information about the clients or their whereabouts unless previously agreed.

3) The sitter will only use equipment and facilities that have been agreed upon during the initial Assignment visit, in prticular they are forbidden access to the client's computer unless specifically agreed otherwise at the assignment visit.

4) The sitter will not smoke in the client’s house.

5) The sitter will contact or be contacted by Head Office every day.

6) The sitter will carry out all of the agreed duties as specified in the previously completed checklist.

7) The sitter will keep telephone use to a minimum and will maintain a log of all calls made. The sitter will pay for any personal calls. (Sitters should ideally purchase a pre-paid calling card)

8) The sitter will take telephone messages noting the time and date of the call.

9) Any loss or damage must be reported to Head Office and to the client on their return

10) The sitter must not undertake any action that endangers their own health and safety. Sitters must assess and avoid risks wherever possible. If any concerns or doubts arise, the sitter will contact Head Office.